A Facebook chatbot is a program that interacts with a user in Messenger by automatically interpreting the user's questions, and supplying instant answers. The interaction with Facebook chatrooms is instantaneous, making them ideal for customer support. Often, Facebook chatrooms are referred to as Facebook Messenger Bots or even just Facebook Messenger. But bot programs are much more than simple communication tools, they can also be integrated into existing programs to provide automated functionality.
Facebook's Chatbot has been instrumental in helping companies such as Verizon Wireless satisfy their customers. Verizon Wireless has used Chat Bots in their Q&A section of their website for detecting common questions, and then having the bot answer them. This integration is a great example of how small companies can use Facebook Chat Bots to improve customer service, and increase the bottom line.
Bot programs can be integrated into other websites, as well. The most popular use for chat bots is in websites dedicated to certain hobbies or subjects. For instance, a company may create a Facebook Messenger Bot specifically for the Harry Potter books, or perhaps create a bot for fans of the show. Chat bots are very easy to create, and once you have your first one up and running, you can just keep building on it to create more advanced chats bot that will better serve your needs.
It can be difficult to tell the best Messenger Bot examples from the not-so-best. After all, a lot of the software available is free, and it's also easy to create a bot which doesn't really do anything at all. However, the top ones are certainly worth using, and can do quite a lot of things for you. There are a few things to look for when deciding on the best bot for your needs, however. One important factor is the integrative ability of the software. You want a chat bot which can be used on a wide variety of web browsers and platforms, but also has the ability to be customised to suit your specific requirements.
This is generally referred to as compatibility. You want a Facebook Chatbot which has the ability to be used with all of the major browsers and devices, but which also has the ability to switch between them easily. Many of today's chat bots allow this to be done. Another thing to look for is the customer support function. Bots which don't offer reliable customer service will usually not do you any good, so it's important to look for these factors before choosing your first bot. Bots which can be adjusted easily to accommodate new browser configurations and settings are always a good choice.
Bot selection is normally based on whether you're looking for a standalone application or if you want to take advantage of a free account to get one up and running. Free accounts tend to have limited capabilities and may limit you to basic chatting. Some free accounts also include ads which serve no useful purpose and may make your Facebook Chatbot experience less enjoyable. If you choose to go with a paid bot, here's where you need to pay attention to functionality and customer support. Bot providers usually offer a free account to get you started, but once you have established yourself as an expert, you should consider upgrading to a paid version. Bots which support multiple networks (such as Facebook, Twitter, MySpace, LinkedIn) are also more likely to be worthwhile.
If you're thinking about making the most of Facebook Chatbot, there are several other considerations to think about as well. Bot quality is a very important factor. Bot quality will determine how good your customer service experience will be, so make sure you choose a bot which is high quality. Bots which aren't up to par with their abilities can't help you gain new potential customers, so it's important to keep this in mind as you make your decision.
One thing that all chat fuels have in common is the ability to connect with a community of like-minded individuals who share your interests. This type of social aspect can only improve your business and can't hurt it. By using Facebook Chat Bots, you can attract more potential customers and build stronger ties to your niche. Take your time selecting the right Facebook Chat Bots for your business, but remember that building bots which work well for you should always take priority over trying to attract new customers.